New Century Electrical
service
Service Philosophy
Service Purpose
Value every customer, strive to meet the true needs of customers, and provide exceptional services that meet customer requirements.
Service Philosophy
Integrity and Responsibility: Integrity is the foundation of being a person and the basic principle of conduct; being sincere and trustworthy, having a sense of responsibility, and willingly being a legal corporate citizen; this is a highly responsible attitude and dedication to users and society, persevering and striving to develop the company into a first-class equipment supplier.
Technical Expertise: Professional knowledge is the basis for providing quality services and solving problems for customers; relevant knowledge is essential support for improving customer satisfaction and establishing a good image; continuously enriching and improving oneself to provide expert services for customers.
Customer First: Customer satisfaction is the standard for evaluating our work; the company requires employees to share the concerns of customers, respond urgently to customer needs, focus on customers, understand and meet customer requirements, and sincerely serve to create higher value for customers.
Service System
1. Pre-sale Service
1) Listen to customer inquiries;
2) Customize systematic solutions, specialized design plans, and information management plans based on customer needs.
2. In-sale Service
1) Implement system integration design;
2) Develop construction plans, guide installation or implement installation, and assist in debugging;
3) Organize technical exchanges and on-site practical operation training.
3. After-sale Service
1) Tel inquiry service;
2) Remote diagnosis service;
3) Annual maintenance inspection;
4) On-site return visit service;
Service Forms
1) 24-hour operation monitoring and real-time fault diagnosis of power station operation.
2) 24-hour hotline service, quick telephone response.
3) Rapid response on-site service, with the fastest arrival time not exceeding 24 hours.
4) Prepare professional training materials and organize technical exchanges at the factory or on-site.
5) Real-time online service support.
6) Based on customer profiles, implement periodic telephone follow-ups and on-site visits.
©️ 2025 Chongqing New Century Electrical Co., Ltd. All Rights Reserved.
